WARRANTY, EXCHANGES & RETURNS
Engineered hardware backed by an active 12-Month Warranty, 100-Day Voluntary Returns, and a digital Smart Exchange protocol to eliminate international shipping friction.
100-Day Return Policy
CASE·BOB manufactures high-precision protective hardware. We back our engineering with a voluntary extended 100-Day Return Window and an active 12-Month Hardware Warranty.
Customers may request a voluntary return within 100 calendar days from the carrier-confirmed date of delivery through our digital customer portal.
- Pristine Hardware Requirement: All units must be returned in unblemished condition, housed within original packaging with internal protective materials intact.
- Sealed Hygiene Exception: Tempered 9H screen protectors and camera lens shields cannot be returned once the protective backing film has been peeled or modified.
- Custom Hardware: Bespoke units manufactured to tailored customer specifications or personalized artwork are non-returnable and non-refundable.
- Outbound Shipping Fees: Original outbound delivery, courier, and priority shipping fees are strictly non-refundable. Tracked return transit is covered by the customer.
Digital Intake Portal
// NO PAPER SLIPS NEEDEDTo preserve supply chain traceability, physical paper return slips are never included in packaging. All claims must be registered through your digital account:
Log in to your customer dashboard at casebob.com/account using your checkout email (instant one-time login code).
Locate the order and select "Request Return". Designate your reason: Refund, Model Exchange, or Defect Warranty.
Our logistics desk reviews the submission within 1 business day. You will receive an Authorized Return ID and regional routing instructions.
Pack the item securely, dispatch via tracked courier, and enter tracking directly into your return ticket within 14 calendar days.
Model & Size Exchanges
ORDERED THE WRONG PHONE MODEL?Device size mix-ups (e.g. ordering standard iPhone instead of Pro) happen frequently. CASE·BOB facilitates streamlined model exchanges directly through your account portal.
If you ordered the incorrect model or size, log in to your account dashboard and select "Exchange for Different Model". Our logistics team will review your order and issue expedited replacement instructions to get the correct hardware to you as quickly as possible.
Standard returns for refund remain available in accordance with Section 01 upon return of the original item.Defects & Carrier Protocol
Transit Damage & Manufacturing Anomalies
If an item arrives damaged from transit or exhibits an evident defect, notify CASE·BOB within 7 calendar days of delivery via your account dashboard. Submissions must include clear, high-resolution photographs documenting the issue and packaging. Upon verification by our quality desk, an authorized replacement will be dispatched immediately.
Couriers frequently mark parcels as "Delivered" prematurely while the delivery vehicle is still completing its route. In over 70% of reported instances, the parcel is placed into your mailbox or parcel locker within 24 to 48 hours following the electronic scan. Customers must allow this 48-hour buffer to elapse before escalating missing delivery claims.
Refused & Uncollected Shipments
Parcels returned to our facility because delivery was refused or uncollected past the postal depot cutoff date will have actual round-trip carrier freight and inventory restocking deductions applied to the final refund.
12-Month Hardware Warranty
All CASE·BOB structural cases include a 12-Month Limited Hardware Warranty valid from the original purchase date:
- Structural core delamination (inner TPU separating from outer PC shell).
- Abnormal graphic peeling or surface flaking during normal handling.
- Detachment of integrated N52 Magnetic ring assemblies.
- Cosmetic scratches, scuffs, and natural patina from daily pocket friction.
- Natural UV oxidation and yellowing of clear TPU gel bumpers over time.
- Drop and impact fractures (a cracked case has fulfilled its sacrifice function by absorbing kinetic energy away from your phone).
Remedy: Approved warranty claims receive a one-time identical replacement unit. Refunds are not issued for hardware warranty resolutions.
Statutory & Global Terms
Statutory EU Right of Withdrawal (Ångerrätt)
Under EU Directive 2011/83/EU and the Swedish Distance Contracts Act (Lag om distansavtal), EU consumers possess a statutory right to withdraw within 14 calendar days of physical receipt without reason. To exercise this, notify us within 14 days and dispatch within 14 days thereafter. Direct return shipping is covered by the consumer. Disputes may be submitted to Allmänna reklamationsnämnden (ARN, Box 174, 101 23 Stockholm, arn.se).
US & International Addendum (Legal Shield)
A. EXCLUSIVE VENUE: All disputes arising out of purchase or use of CASE·BOB hardware shall be governed exclusively by the laws of Sweden under the sole jurisdiction of the District Court of Gothenburg (Göteborgs tingsrätt).
B. CLASS ACTION WAIVER: ALL DISPUTES SHALL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS. YOU EXPLICITLY WAIVE ANY RIGHT TO INITIATE OR PARTICIPATE IN CLASS ACTIONS.
C. DEVICE DISCLAIMER: CASE·BOB strictly disclaims all liability for damage to electronic devices (smartphones, glass, data). In no event shall total liability exceed the exact purchase price paid.