RETURNS, EXCHANGES & WARRANTY
Paperless digital returns, flexible device model exchanges, Returnless Resolution for transit flaws, and 12-Month Hardware Guarantee coverage.
DIGITAL RETURN WORKFLOW
Paperless digital procedure. No printing labels or manual receipt slips required.
Sign In to Account
Sign in at account.casebob.com using your order email. Receive a 6-digit one-time code for instant access.
Select Items & Reason
Locate your order number. Click "Request Return" and select your reason: Refund, Model Exchange, or Warranty Claim.
RMA Authorization
Our intake team verifies your request. You receive a confirmation email with your digital RMA code and routing instructions.
Handover & Tracking
Pack in original packaging. Hand over to an authorized tracked courier within 14 days and submit the tracking number in your portal.
RETURN CRITERIA & TIMELINES
Condition Requirements
Cases must be in brand-new, unblemished condition and returned in their original packaging. Screen shields and camera lens protectors are non-returnable once the protective adhesive liner has been peeled.
100-Day Voluntary Policy
We provide an extended 100-Day Voluntary Return Window alongside statutory 14-day EU withdrawal rights. Once an RMA code is issued, the parcel must be handed to your carrier within 14 calendar days.
Logistics & Deductions
Customers cover tracked return shipping on voluntary returns. For verified manufacturing defects, print flaws, or picking errors, CASE·BOB covers all replacement shipping fees entirely.
12-MONTH LIMITED WARRANTY
Covers manufacturing defects under normal usage, including structural frame delamination, abnormal graphic print peeling, and detached magnetic array assemblies.
- // NOT COVERED: Accidental drop cracking (chassis absorbed kinetic impact to protect your phone).
- // NOT COVERED: Natural environmental UV yellowing of clear TPU gel.
- // REMEDY: Immediate complimentary replacement unit dispatched upon photo verification.
CARRIER DELIVERY VERIFICATION
CASE·BOB carries full shipping risk up to the carrier's verified delivery scan. Once logged as "Delivered" at your address, physical custody transfers to the recipient.
- // 48-HOUR RULE: Postal drivers frequently log early scans 24–48h before physical drop-off.
- // CHECK LOCATIONS: Check with neighbors, building reception, and secure parcel boxes.
- // MISSING AFTER 48H: Contact our support desk with your order number for an immediate resolution.
NEED ASSISTANCE WITH A RETURN OR CLAIM?
Our support team in Gothenburg reviews tickets in real time during Swedish business hours (08:00–17:00 CEST). We typically respond within 1 hour.