We're 100% committed to making you happy. If you wish to return your item(s), please submit a return requst via your order page within 10 days of receiving your order (based on the delivery date from the tracking record, if applicable).

We will provide detailed return instructions. Returns without prior communication will not be accepted. Refunds will be issued in your original form of payment. If the payment was made using a credit/debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to process the credit transaction with your bank.

**Limitation of Returns & Exchanges on Specific Products:**

1. Customized products are unique creative expressions. Returns on customized item(s) for reasons other than CaseBob error will incur a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).

2. Shipping fees and express shipping fees are non-refundable.

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Please be advised that shipping fees and express shipping fees are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after the removal of product(s) in an order. For discounts that are applicable on second/subsequent items, the discount will be revoked on partial return of the order, and the unreturned item will be charged at the original price. Shipping fees may also be applied.

Customized products are unique creative expressions. Returns on customized item(s) for reasons other than CaseBob error will incur a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).

Returns made will be refunded in your original form of payment. If the payment was made using a credit/debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to process the credit transaction with your bank.

We currently do not offer an exchange program. However, you can use our hassle-free 10-day "No Questions Asked" return policy to return your item and place a new order for the desired item. Contact us within 10 days of receiving your order to initiate the return process, and we'll provide you with detailed instructions. Then simply make a new order on our website.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team for more assistance.

We rely on a global network of shipping services (UPS, FedEx, DHL) as well as local postal services (USPS) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available.

If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.

Here's what you need to know

Your phone case is made just for you when you order it, and if it has gone into production, it's too late to cancel. You have a 1-hour window to change your mind and cancel your order.

However, you can return the package within 30 days for a refund. Unfortunately, the refund will be minus the original shipping cost, and you’ll be responsible for the return shipping.

If you created an account with us, you can log into your account You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there.

If you do not have an account, please contact our Customer Support Team! One of our friendly and helpful agents will be more than happy to assist you.

We do apologize for the inconvenience, however, we are unable to make changes to your order.

If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order.

Please contact our Customer Support Team to request a cancellation.

The payment options that we accept are:

Credit Cards & Debit Cards

• Visa
• Mastercard
• American Express
• Maestro
• UnionPay

Local Payment Methods

• Bancontact
• iDEAL

E-Wallets & Flexible Payment Services

• Klarna Pay Later
• Klarna Pay Now
• Klarna Slice It
• Shop Pay
• PayPal
• Google Pay
• Apple Pay

At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.

If there are any multiple charges showing on your bank statement, it is most likely pending charges that should disappear within 3-5 business days. No money has actually been taken out from your account for these pending charges.

However, if these multiple charges do not go away after 5 business days, please contact our Customer Support Team and we will assist you further.

There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:

1. Try using different web browser to place your order
   
2. Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records
   
3. If you have moved within the last 5 years, it is possible it is not recognizing your new address
   
4. Please verify with your bank or credit union if they support AVS
   
5. If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted

We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.

If you placed an order (or think you did) but haven't received a confirmation email, here's what to do:

1. Check Alternative Email Addresses: The confirmation is sent to the email used for the order. If you paid with PayPal, it's the email linked to your PayPal account.
2. Look in Spam/Junk Folders: Sometimes, emails end up here by mistake.
3. Verify Your Account: Confirm that the order went through successfully.

If you've checked all the above and still can't find your confirmation, please provide us with as much information as possible when you contact us:

• Order Number
• Full Name of the Addressee
• Email Address (if you used PayPal, include the PayPal account email)
• Shipping Address

Use the form below, and our Customer Success team will delve into the issue for you.

1. Orders will ship out within 1 to 5 business days from the time of purchase. Please note our warehouse is closed on weekends, and we are unable to ship out packages on these days.
   
   
2. Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order)
   

After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team for more assistance.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

For orders with tracking, your tracking number is sent to you via email as soon as the label is created and the information is shared with the shipping carrier.

In most cases, your order is picked up and the tracking becomes live within a day, but carrier limitations might cause delays in orders beginning to ship, so there may be a delay in the tracking becoming live.

Rest assured though that your order is on the way and will be with you soon!

In order to receive an estimate of shipping costs and shipping options, you may do the following:

1. Enter the desired item(s) into your shopping bag.
   
2. Proceed to your shopping bag by clicking on the “Bag” icon on the top right corner of the page and clicking "View Shopping Bag."
   
3. Enter your shipping information in the “Cart Total - Estimate Shipping and Tax” section and click the “Calculate shipping” button to view the available shipping methods and costs to your destination.

Please Note: If you are an international customer, shipping costs will not include any customs fees or taxes that may incur.

Estimation based on locations

AUSTRALIA (SHIPPED FROM AUS)

• 6.70 AUD - Aus Post eParcel 2 - 7 Bus Days

US (SHIPPED FROM US)

• 5.49 USD - DHL Express 2-3 Bus Days

UK (SHIPPED FROM UK)

• 2.10 GBP - Royal Mail (tracked) 1 Bus Day

EUROPE (SHIPPED FROM ITALY)

• 6.30 EUR - European Standard 3-8 Bus Days

CANADA (SHIPPED FROM US)

• 14.85 CAD - DHL International Standard 5-10 Bus Days

NEW ZEALAND (SHIPPED FROM AUS)

• 6.70 AUD - Int. Standard 6-10 Bus Days

ASIA (SHIPPED FROM AUS)

• 4.49 USD - Int. Standard 5-10 Bus Days

REST OF THE WORLD (SHIPPED FROM UK)

• 10.99 USD - Airmail 5-10 Bus Days

We have teams in Australia, the US, the UK, and Italy ready to print and ship your order. This ensures a fast and localized experience, guaranteeing worldwide delivery in a timely manner.

If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address.

We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package.

If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you.

We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

1. Check with your neighbors, building management, or security to see if they may have received it on your behalf.
   
2. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.

Please note that when purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.

These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported. These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges.

Please feel free to contact your local customs office for any additional information or questions.

We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact ourCustomer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.

We understand that sometimes things may not go as expected, and we want to assure you that your satisfaction is our top priority. If you receive a product that is not what was expected, we'll make it right.

•  Damaged goods? We offer free replacements and refunds on any cases where our customers feel like they've received damaged goods - just send us an email with your order number and describe the issue!
•  Don't love it? Ship it back within 30 days for a FREE exchange (shipping included) or return it for a refund (just pay shipping!) 

Some things to keep in mind: We will ask you to provide photos of the affected items to provide feedback to the location that fulfilled your order. 

Customers have a period of 90 days after receiving their item to request a return. To initiate a return, fill out a the return form on your order page and sit tight for us to get back to you with instructions.

If your request is approved.

1. Send back the parcel using a carrier that suits you best.
2. Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
3. After we receive and process your returned package, you'll get an email to confirm your refund. The refund will be automatically issued to your original payment method within 10 business days.

Please Note:

• Customers are responsible for the cost of return shipping.
• Returns initiated without prior communication will not be accepted.

At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.

Please note:

Shipping fees are non-refundable, and return costs are the customer's responsibility.

Refunds may take 5-10 business days to appear in your account, or until your next billing cycle, depending on your bank's processing times.

If a refund is processed soon after an order is placed, it might be treated as a reversal—meaning the original charge may disappear from your bank statement as if it never happened, and your balance will be adjusted accordingly without a specific transaction showing.

Additionally, if you used PayPal for your order, you'll receive a confirmation email from PayPal once the refund is issued, alongside our confirmation.

Damaged Items: Report immediately to the delivery company for a swift replacement post claim approval.

Disputes: We encourage direct resolution with us prior to any chargebacks or claims to ensure a smooth process.

Initiating Returns: Simply contact us to begin. Returns must be sent back within 14 days in their original condition using a trackable and insured shipping method.

Warranty Coverage: A 1-year limited warranty is available, covering defects under normal use. Proof of purchase is required.

Claim Process: For warranty claims, email us detailing the product and the issue at hand.

Exclusions & Remedies: The warranty does not cover damages from misuse or accidents. Depending on the case, we may opt to repair, replace, or refund. Availability of replacement items may vary.

Liability: Our responsibility for indirect damages or losses is not covered, limited strictly to the amount you paid for the product.

Note: This summary is designed for quick reference. Always consult the full warranty and policy documents for comprehensive details.

Read full Warranty Policy Here