Refund policy

Last Updated: September 9, 2024

General Shipping Information

Disclaimers:

1. Pre-order and back-ordered product(s)
   If your order contains at least one product that is currently unavailable (due to stock issues or pre-orders), we will wait for all the products to be available before sending your order. Orders will ship out according to the latest pre-order date. The estimated date at the time of order is not guaranteed.
2. Duties, taxes, and other charges
   Any import duties, taxes, and charges for international shipping are not included in the product price or shipping fee. Buyers are responsible for these charges. Please check with your country's customs office to determine what additional costs will apply before purchasing. If the package is refused or abandoned at customs, we reserve the right to deduct these costs from the refund.
3. The estimated shipping time is not guaranteed
   The estimated shipping time does not account for delays caused by customs or the shipping courier. If you have tracking issues, please contact us.
4. Damages upon arrival
   Check the quality of the product(s) when you receive them. Contact us within 7 days if any product(s) arrive damaged. Claims made after 7 days will not be considered.
5. No refunds for package(s) still in transit, lost during transit, or marked as delivered.
   We are not responsible for packages in these categories. For international shipments, choose Express Shipping if you are concerned about your local postal service.

Important Return Information

Please be aware that:

• The product must be in its original packaging and in perfect resalable condition. Damaged products may incur a restocking fee or have the refund denied based on the level of damage.
• Return shipping costs will not be covered, and a return shipping label will not be provided.
• Shipping and handling charges are non-refundable both ways.
• Design Your Own products cannot be returned or exchanged. Please confirm the device and/or design before completing your order.
• Replacement products cannot be returned for a refund.
• Used Screen/Lens Protectors products cannot be returned. If the packaging is opened but unused, there will be a restocking fee of at least €5 EUR.

To return the product, contact us with your order number and list the product(s) being returned.

We strongly recommend choosing a mailing service with tracking for the return package. If the package does not reach us safely, we cannot issue a refund. We are not liable for lost or stolen packages during return transit. For all international returns, we are not responsible for paying any custom fees, including duties, taxes, and brokerage fees.

Once we have received your package, it will take 2-10 business days for our quality assurance team to verify the contents meet the conditions above. We will then contact you via email about the refund.

1. Return Policy

At Casebob Sweden, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return, no justification required. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Products that are used, altered, or in a non-resalable condition may be subject to restocking fees or be ineligible for a refund.

Non-Returnable Items

• Sale items, gift cards, and perishable goods.
• Customized or personalized items, unless due to our error.
• Used screen/lens protectors and GRIP products (if packaging is opened, there will be a restocking fee of at least €5 EUR).

2. Customized Item Return Policy

Returns on customized items (e.g., cases with custom designs) will only be accepted if the return is due to an error on CaseBob's part. In cases where customization is the customer’s responsibility, returns are subject to a 50% processing fee on the refund amount after discounts and shipping adjustments.

3. Damages and Issues

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In cases of damaged or defective products, we offer free replacements or full refunds. You may be asked to provide photographic evidence of the damage or defect before a refund or replacement is processed.

4. Warranty for Faulty Items

If more than 30 days have passed since you received your item, we still offer a warranty for faulty items for up to 6 months. If you encounter issues with a faulty product within this period, please contact us immediately.

Warranty Covers

Defects related to product workmanship or manufacturing issues.

Warranty Does Not Cover

We cover most defects in our products. However, we do not cover issues like printing peel off, deterioration, or defects resulting from normal aging, scratches due to natural wear-and-tear, or improper use.

Note: Casebob Sweden reserves the right to validate any warranty claims at our sole discretion.

5. Return Process

To initiate a return, contact us via email at hello@casebob.com with your order number and details of the item(s) being returned. We will provide you with the return instructions and address.

Important: Items sent back without first requesting a return will not be accepted.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. Please label the return package as “RETURNED ITEM - CASEBOB”. We strongly recommend using a trackable shipping service, as we are not liable for lost or stolen packages during the return process.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. Shipping and handling costs are non-refundable.

Note: It may take some time for your bank or credit card company to process and post the refund. Please contact us if more than 15 business days have passed since your refund was approved and you have not received the funds.

8. Exchanges

We do not offer direct exchanges. To receive the correct item, please return the unwanted item for a refund and place a new order for the desired item.

9. European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase will be required.

10. Contact Us

If you have any questions or concerns about your return or refund, please contact us at hello@casebob.com. Your satisfaction is our top priority, and we are here to assist you with any issues related to your purchase.

Business Hours

Our business hours are from 8:00 to 17:00 CEST, Monday to Friday.