Warranties & Policies
Our Customer Service Experts are here to assist you with any questions about our products and the warranties covering them. Your satisfaction is our top priority.
Return Policy
All CASEBOB products can be returned within 10 days of receiving your item. If purchased from a retailer, their return policy applies.
To initiate a return, contact us to get a return address and instructions. Returns without prior contact will not be accepted.
Use an insured carrier with a tracking number. The product must be in original condition and packaging.
Refunds will be issued to the original payment method, minus shipping charges and a 50% restocking fee for custom personalized items. Customers are responsible for return shipping costs, and original shipping charges are non-refundable. Allow 10 business days for processing refunds.
Payment Policies
When you place your order using a credit card or PayPal, CASEBOB charges your card immediately upon order placement.
Damaged Items
Inspect your parcel upon receipt. If damaged, notify the delivery company immediately and keep all packaging. Provide us with the claim number for follow-up.
Backorders and Delivery Delays
Backordered items will ship when available. We will contact you if there are delays.
Dispute Resolution
Contact CASEBOB for a claim confirmation number before initiating any chargeback or claim procedure with your bank or creditor.
Limited Product Warranty
CASEBOB products are covered by a limited warranty for 6 months from the delivery date for defects in materials or workmanship. Proof of purchase is required. This warranty does not cover products purchased from non-authorized dealers or auction sites, and applies only to normal use, excluding damage from accidents, misuse, or modifications.
For valid warranty claims, CASEBOB will replace the defective product, or refund the purchase price if claimed within 180 days of the warranty period.
Obtaining Warranty Service
To make a warranty claim, contact us with the product SKU, purchase date, and a brief description of the issue.
Warranty Disclaimers
CASEBOB products are provided "as is" without additional warranties. Some jurisdictions do not allow exclusions of implied warranties, so some limitations may not apply.
Limitation of Liability
CASEBOB is not liable for indirect, incidental, or consequential damages. Liability is limited to the purchase price of the product. Some jurisdictions do not allow limitations on liability, so some exclusions may not apply.
Company information
CASEBOB SWEDEN
Fjällbo Park 23B, 415 74 GÖTEBORG, Sweden
Organisation Number: 790713-4931
VAT: SE790713493101
Email: hello@casebob.com
